About
Experience
Aug 2020 โ Present 4 yrs, 8 mosLed strategic initiatives across product development and operational improvement, driving significant efficiencies and share growth. Spearheaded cross-functional projects, including UAT for key products like DAO, halving industry-standard timelines. Developed and leveraged data analytics tools, including SQL, Amazon QuickSight, and Tableau, to provide critical insights for executive decision-making. Optimized support processes, resulting in 50%+ reduction in response times. Managed vendor relationships to improve SLAs and operational efficiency. Created comprehensive documentation and procedures, steering users to self-serve, reducing support calls by 40%. Collaborated with diverse teams to align technical solutions with business goals, prioritize high-impact user stories, and ensure successful project outcomes.
- Cross-functional Leadership
- Data Visualization
- Tableau
- SQL
- Amazon QuickSight
- Data Analysis
- Financial Services
- FinTech
- Data Cleaning
- UAT
Jun 2019 โ Oct 2020 1 yr, 4 mosI designed specifications, created mockups, and revamped the company website by implementing online scheduling software and a client project area, resulting in a 10x increase in site traffic and 150+ more clients compared to the previous year. Additionally, I implemented new project management software with custom Python automations, saving our admin over 100 hours monthly and ensuring project deliverables were met at every stage. I also planned flight paths, performed pre-flight aircraft maintenance, and operated UAS (Unmanned Aerial Systems) for over 1,000 flight hours in accordance with Federal Aviation Administration standards.
- Web Design
- Python
- Project Management
- UAS Operations
Jun 2016 โ Jun 2019 3 yrsI progressed through several roles, including Direct Funding Specialist, Real Estate Loan Closer, and Loan Servicing Specialist, where I collaborated cross-functionally with loan originators, processors, underwriters, and title companies to ensure compliant and accurate loan documents. I also performed monthly UAT on real estate-specific functionality within the TCU core banking system and assessed and funded an average of 40+ consumer loans each month while maintaining an error rate of less than 1%.
- Loan Servicing
- UAT
- Cross-functional Collaboration
- Excel VBA
Jun 2015 โ Jun 2016 1 yrProvided guest services at a golf facility, ensuring excellent customer experiences.
- Customer Service
- Golf Industry
Projects
Scraping Craigslist to Find A New Home
During the pandemic, finding a place to rent was near impossible.
- python
- automation
- twilio
Building a Digital Account Opening Executive Summary Dashboard
I built a dashboard to give us a high-level view of how our digital account opening process is performing.
- SQL
- tableau
- dashboard
Recent Recs
A curated collection of my favorite things - from books and software to restaurants and more.
Notion is my go-to tool for note-taking, project management, and knowledge organization.
My go-to for personal finance tracking - integrates with all of my financial accounts and gives me a nice snapshot of where I'm at/heading.
My favorite LLM chat interface - gives the ability to select any of the cutting edge LLM models all for $8/mo
Fantastic for various use cases (creating diagrams/wireframes, externalizing ideas/concepts)
My favorite open source automation platform. Used throughout my house to control devices from various brands.
Blog
Sep 15, 2024 - MySQL
- Data Analytics
- Certificate Review
- AnalystBuilder