Spencer Rego

Digital Business Analyst

I leverage data and automation to create seamless digital experiences that solve complex problems.

About

While in college biotech labs, I found that my passion for making sense of data far outweighed my enjoyment of using a micropipette. This realization pushed me towards data analysis, automation, and process improvement.
Over the years, I've had the opportunity to create solutions for a variety of industries, from a drone startup to the 12th largest credit union in California, and even in my own household.
These days, my main focus is on building efficient, user-friendly dashboards and applications that blend the latest technology with simplicity. Whether it's creating an actionable dashboard with Tableau, setting up intricate automations in Home Assistant, or optimizing business operations, I thrive on working where tech meets usability.
When I'm not in front of my computer screen, you'll likely find me trying a new restaurant with my partner, taking photos along a hiking trail, or experimenting with new recipes in my kitchen. And if I'm not doing any of those, I'm probably fixating on the latest Apple device.

Experience

  1. 2020 — Present

    Led strategic initiatives across product development and operational improvement, driving significant efficiencies and share growth. Spearheaded cross-functional projects, including UAT for key products like DAO, halving industry-standard timelines. Developed and leveraged data analytics tools, including SQL, Amazon QuickSight, and Tableau, to provide critical insights for executive decision-making. Optimized support processes, resulting in 50%+ reduction in response times. Managed vendor relationships to improve SLAs and operational efficiency. Created comprehensive documentation and procedures, steering users to self-serve, reducing support calls by 40%. Collaborated with diverse teams to align technical solutions with business goals, prioritize high-impact user stories, and ensure successful project outcomes.

    • Cross-functional Leadership
    • Data Visualization
    • Tableau
    • SQL
    • Amazon QuickSight
    • Data Analysis
    • Financial Services
    • FinTech
    • Data Cleaning
    • UAT
  2. 2019 — 2020

    I designed specifications, created mockups, and revamped the company website by implementing online scheduling software and a client project area, resulting in a 10x increase in site traffic and 150+ more clients compared to the previous year. Additionally, I implemented new project management software with custom Python automations, saving our admin over 100 hours monthly and ensuring project deliverables were met at every stage. I also planned flight paths, performed pre-flight aircraft maintenance, and operated UAS (Unmanned Aerial Systems) for over 1,000 flight hours in accordance with Federal Aviation Administration standards.

    • Web Design
    • Python
    • Project Management
    • UAS Operations
  3. 2016 — 2019

    I progressed through several roles, including Direct Funding Specialist, Real Estate Loan Closer, and Loan Servicing Specialist, where I collaborated cross-functionally with loan originators, processors, underwriters, and title companies to ensure compliant and accurate loan documents. I also performed monthly UAT on real estate-specific functionality within the TCU core banking system and assessed and funded an average of 40+ consumer loans each month while maintaining an error rate of less than 1%.

    • Loan Servicing
    • UAT
    • Cross-functional Collaboration
    • Excel VBA
  4. 2015 — 2016

    Provided guest services at a golf facility, ensuring excellent customer experiences.

    • Customer Service
    • Golf Industry
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Projects

Blog

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